Privacy Policy for Bladder Diary Chatbot

Effective Date: June 12, 2024

Welcome to the Bladder Diary Chatbot. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our Bladder Diary Chatbot (“Chatbot”).

A.    Information We Collect

When you use the Chatbot, we may collect the following types of information:

a.     Personal Information: The Chatbot does not collect personal information except the WhatsApp contact number provided during the sign-up process. Users are responsible for not sharing any additional personal information with the Chatbot during its use.

b.     Health Information: The Chatbot enables users to track their bladder habits and record relevant health information. This may include manually entered data such as urination times, volumes, and symptoms.

c.     Usage Information: We may collect information about how you use the Chatbot, such as the features you use, the messages you send and receive, the actions you take, and your interactions with the Chatbot.

B.    How We Use Your Information

We use the information we collect for the following purposes:

a.     Research and Development: To deliver and enhance the Chatbot’s features and functionality, and to develop improved versions of the Chatbot. Anonymized health data may be analyzed and published for research purposes, ensuring no personal identifiers are disclosed.

b.     Service Improvement: To understand user interactions and make improvements to the Chatbot’s performance and user experience.

c.     Summary Reports: To generate and share with you a report summarizing your bladder health information. This report is for informational purposes and should not be interpreted as medical advice.

d.     User Assistance: To provide support and guidance on how to use the Chatbot effectively based on your interactions and inquiries.

e.     Communication: To send updates about the Chatbot and respond to your queries.

f.       Legal Compliance: To comply with applicable laws and regulations, including responding to legal requests or to defend our rights.

C.   How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

a.     Legal Requirements: We may disclose your information if we are required to do so by law or if we believe that such action is necessary to comply with a legal obligation or to protect and defend our rights or property.

D.    Data Retention: We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a
longer retention period is required by law. All data collected is stored securely and protected from unauthorized access.

E.  Third-Party Services: We may use third-party services to operate the Chatbot, and to run certain features and functionality. These services are governed by their own privacy policies and terms of service. For more details on these third-party services, please contact us.

F.    Changes to this Privacy Policy: We may update this Privacy Policy periodically. Any changes will be reflected by updating the “Effective Date” at the top of this policy. In some cases, we may provide additional notice (such as through notifications via the Chatbot).

By using our Bladder Diary Chatbot, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of information as outlined above.